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Want to Start a Business? You Don’t Need to Know it All

Want to Start a Business? You Don’t Need to Know it All

It’s easy to put ultra successful entrepreneurs on a pedestal. Let’s face it: after they reach the peak, they usually sound brilliant, and as Ben Franklin said after he became rich and famous, “now I sing well too.”

But when you peel back their lofty status and record of home runs you usually see a series of hits, misses, whiffs and foul balls along the way. And that’s not a bad thing. Great entrepreneurs are not afraid to acknowledge they don’t know it all. More powerfully, the ability to act without full information can be a strength when you want to start a business.

Vince Pettinelli, a psychotherapist by training said “If I had to hire me I never would have because I didn’t have the prerequisite business skills.” Yet, he went on to build a $200 million company called PeopleServe. Many of us want to start a business but are in the same boat – we don’t have experience behind us. Here are a few ways you can capitalize on your abilities no matter what level you are at right now:

Ask Questions: Find a really successful company owner and ask them how they did it. Think your question is an imposition? It is not. The truth is, in most cases that successful person is wondering how they can give back without appearing to be boastful. Stephen Covey said “the deepest desire of the human spirit is to be acknowledged.” You are honoring them with your attention, respect and passionate desire to learn.

Hire People Better Than Yourself: This is a truism – every successful founder I’ve ever interviewed said this at some point in our discussion. No one ever said “it was all me, just me.” Here’s a practical example of good hiring in action: Vince Pettinelli had no financial background. As soon as he could afford it, he hired his accountant to come on board the company full time. Eventually the accountant became company president. From the beginning Vince said “Your job is to teach someone who can’t read financials–how to. And that includes me.” That one hire helped him stay within budget and grow the business massively.

Make Mistakes: Even Dick Costolo, founder of Feedburner and now CEO of Twitter didn’t always get it right. He said “I keep starting companies because of the regrets I have about the 50 things I did wrong on the previous one.” And fear of making mistakes should not hold you back. Al Berning, founder of Pemstar puts it perfectly: “People think if you study long enough, you’ll get a clear direction to go ahead. That’s never going to happen. You just have to have enough confidence in yourself to move forward.”

It’s easy to sound naïve, especially when you want to start a business but are a newbie. Instead of trying to act like you know it all, embrace what you don’t know. It’s not a weakness. Treat it as a precious asset and the world will open up for you.

**Robert Jordan is a Forbes.com contributor. View the original posting of this article on Forbes.com.

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7 Years for Success? Disruptive Innovation Takes Time

7 Years for Success? Disruptive Innovation Takes Time

Steve Shank founded Capella Education, one of the first online universities, in 1992 when the Internet was not yet well-understood or widely embraced. With traditional educators questioning the entire concept of online teaching, Capella had a lot to prove. In this interview, Steve talks about bootstrapping the company to build a disruptive innovation, which he defines as a fundamental change in the marketplace. Patience was key for his success as it took seven years to demonstrate viability in the market. Today Capella has 34,000 students from across the US and 53 countries.

Steve Shank is one of the ten founders featured in the Nightingale Conant audio program How They Did It: Real World Advice From Today’s Most Successful Entrepreneurs. Listen to audio samples at here or order the program for a 20% discounted price for friends of Bob

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Wanna Exit? Here’s How, to the Tune of $115 Million: Interview with Michael Alter, SurePayroll CEO

Wanna Exit? Here’s How, to the Tune of $115 Million: Interview with Michael Alter, SurePayroll CEO

Michael Alter, CEO of SurePayroll, shares three crucial lessons in this video interview on the sale of his company to Paychex for $115 million.  Here are the highlights:

Your Company Is the Product

As managers, leaders and owners of companies, we spend all our time producing and selling things: products, services, processes. We think about how to create, position, price, brand and sell. But what happens when we try to sell the whole enchilada? It turns out the best process is the same, on a larger scale – the company becomes the product, and the same sales and marketing elements apply.

A radical example – recall the sale of ICQ’s Instant Messenger to AOL way back. The owners of ICQ proudly told the world that prior to selling to AOL for $425 million they had not taken in one dollar in revenue.

Make Sure Your Product (The Company) Is Fully Baked

Michael is brilliant on this point – because price isn’t the whole story. It’s easy to say you should sell when it’ll get the highest valuation. But what does that mean? Any smart buyer has a plan for making your maximized outcome her bargain price, from which she can later brag about what a steal she got when she underpaid for you. Michael said that for his 12-year-old venture, the decision to sell was not about flipping the company for a quick profit. With 30,000 customers and 160 employees, much was at stake. Even in the face of selling the company and turning the keys over to someone new, Michael said you have to ask, where do you want the company to go from here?

Go In With a Bigger Plan

This doesn’t just mean a plan to sell. Michael said that seven years ago SurePayroll got an offer but declined. The decision to wait proved to be the right choice. A sale process acquires momentum and picks up speed as you go along. It gets hard to change course. Your plan has to remain global and future-oriented even while you are packaging your company up with a pretty little bow on top. Michael  took a global look at SurePayroll and saw that with big differences in client base, SurePayroll would not go through significant change following the purchase. Paychex had a strong presence with traditional payroll customers, while SurePayroll catered to online use by small businesses. He accomplished the shareholders’ goals for sale while taking care to insure SurePayroll’s ongoing viability.

It’s always emotional when exiting a VC-backed company. Investors don’t go in without eventually wanting a way out (sorry Warren B., I love Berkshire Hathaway but VC aren’t built for forever as a holding period). Great founders don’t flip and don’t treat their creations lightly. But sale is a common outcome.

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Make Your Time in the Car Much More Productive: New HTDI Audio Program Gives Best Business Advice

Make Your Time in the Car Much More Productive: New HTDI Audio Program Gives Best Business Advice

I am excited to announce a new audio program with Nightingale Conant called How They Did It: Real World Advice From Today’s Most Successful Entrepreneurs. Over the past year I had the honor of traveling around the heartland to conduct 10 in depth interviews with company founders for this new multi-disk audio program. I think the outcome was amazing and I hope listeners enjoy the stories from these entrepreneurs, each of whom fought through huge challenges, took great risks, experienced breakthroughs, and accomplished amazing feats. Special thanks to Raj Soin, Steve Shank, Dave Becker, Dane Miller, Bonnie Baskin, Brian Sullivan, Joe Mansueto, Mark Tebbe, Howard Tullman, and Jim Dolan for sharing their expertise with me and entrepreneurs everywhere.

Listen to audio samples at here or order the program for a 20% discounted price for friends of Bob.

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2011 Great Lakes Entrepreneurial Bash Panel

2011 Great Lakes Entrepreneurial Bash Panel

On November 17, 2011, business leaders and entrepreneurs from around the heartland of America attended the Great Lakes Entrepreneurial Bash, a featured event of the Kauffman Foundation’s Global Entrepreneurship Week.  The Bash featured a panel of world class company founders who started from scratch and blazed a trail to success at $250 million and more.  The founders,  Mike Domek (TicketsNow), Ron Galowich (Initiate Systems Inc. & First Health Group Corp.), Jim Gray (optionsXpress), and Dane Miller (Biomet), shared key insights and ingredients that made their companies extraordinarily successful – as well as the challenges they faced along the way. Over 30 co-hosting organizations, including ACG Chicago, Built In Chicago, Tech America, MIT Enterprise Forum Chicago, TiE Midwest, and many more, came together in the spirit of entrepreneurship to help make the Great Lakes Entrepreneurial Bash a success. With the help of all of the co-hosts, over 250 entrepreneurs, company owners and executives attended.

Throughout the panel discussion, many attendees tweeted comments and quotes from the panel. “‘Don’t listen to most of the stereotypes…Make mistakes and learn from them’ –Mike Domek |#entrepbash #startup #entrepreneurship,” tweeted @rrpichardo, Richard Pichardo.  Following the panel, hundreds attended a reception where they could network and meet the panel. Denise Siegel, President of deniseSiegelbronze, attended the event saying “[I] really enjoyed the panel, and came away with a couple thoughts that I’ll carry with me, probably always… These were cool guys and SO interesting and I could have listened to them for a lot longer.”  The Great Lakes Entrepreneurial Bash will be back in 2012 during Global Entrepreneurship Week. For more information or to stay up-to-date on the latest news from the Great Lakes Entrepreneurial Bash 2012 visit www.EntrepBash.com

Watch the 2011 Great Lakes Entrepreneurial Bash panel here.

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Mid-Atlantic Entrepreneurial Bash Panel

Mid-Atlantic Entrepreneurial Bash Panel

On October 17, 2011 top business leaders, executives, company owners, and aspiring entrepreneurs attended the Mid-Atlantic Entrepreneurial Bash at the Comcast Center at the University of Maryland to celebrate outstanding entrepreneurship.

A panel of world class company founders spoke including: Troy Henikoff (SurePayroll, Excelerate Labs), Howard Tullman (Tribeca Flashpoint Media Arts Academy), Ted Leonsis (Monumental Sports & Entertainment, AOL), Ara H. Bagdasarian (Omnilert), and Mark Walsh (Genius Rocket). The event was made possible by 17 co-hosts and sponsors including CBIZ, Cbeyond, and Maryland Entrepreneur Quarterly.

Watch the 2011 Mid-Atlantic Entrepreneurial Bash panel here.

 

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What’s Your Titanium Story? Interview with Dane Miller, Founder, Biomet, Appearing at Great Lakes Entrep Bash on Nov. 17

What's Your Titanium Story?  Interview with Dane Miller, Founder, Biomet, Appearing at Great Lakes Entrep Bash on Nov. 17

When I interviewed the 45 founders featured in How They Did It: Billion Dollar Insights from the Heart of America, I tried to total up the amount of value each had brought to the world. They all started from zero. I am not sure of the exact number for their company valuations, but I can tell you that on publication day the number one name on the list was Dane Miller. He had just taken Biomet private for about $12 billion.

Dane founded his company in tiny Warsaw, IN, where Biomet still continues to produce things like artificial hips and knees sold worldwide.

I’m thrilled that we were able to sit down with Dane and catch up. I had to ask him more about the amazing story about implanting titanium in his arm to prove a point. The world thought stainless steel was the safest material for the human body, but Dane knew better. So he tested it out on his own body, by having a surgeon friend implant a small piece of titanium in his arm.

Would you do that? How far will you go to prove yourself?

Dane left the titanium in his arm for ten years to prove the point. Today, thirty years later, what’s the material used worldwide by everyone in the industry? Titanium.

Watch this video where Dane briefly talks about titanium, how to keep good people, and how to keep humble.

Better yet – join us in Chicago on November 17 at the Great Lakes Entrepreneurial Bash to hear Dane and four other amazing entrepreneurs live and in person.

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Managers: If You Don’t Have Anything Nice to Say, Broadcast It

Managers: If You Don't Have Anything Nice to Say, Broadcast It

A lot of how-to business books have high praise for, well, praise. But is there a place in your company, and mine, for some brutal—and very public—criticism?

Fair warning, you won’t find this technique in namby-pamby guides like The One Minute Manager, which recommends:Help people reach their full potential…catch them doing something right.” I’m not saying to give up on praise. And I’m definitely not recommending you try this at home. My wife and teenage daughters might have certain negative feedback for me. And that’s not public enough for this approach.

Some CEOs are sure that criticism is an under-appreciated educational tool. So are you robbing your employees of an opportunity to reach greater productivity by favoring the softer, more polite touch when it comes to feedback on a job not so well done?

What I learned from Allscripts CEO Glen Tullman is that public feedback is necessary and sometimes vital. Consider this specific tactic he shared with me: “When somebody does something wrong, you correct him or her individually and then one person learns that lesson. Or you can send an email to the whole company and the whole company learns that lesson.”

The advantage for both manager and employee, says Glen, is that “to survive in that environment, you have to develop a soft shell but a very hard core. You have to be able to take those hits…If you make it through, you’re unbelievably strong.”

Glen and his older brother Howard Tullman, both champion entrepreneurs interviewed in How They Did It: Billion Dollar Insights from the Heart of America, had a leg up with blunt feedback from an early age. They both acknowledge growing up in a hyper-competitive house. As Glen said, “My mother always promoted high standards and was honest when you didn’t achieve them.”

I was brought up with the wuss style, praise in public and criticize in private, but I think Glen has a point. Better for all employees to learn from one mistake, he told me, rather than to wait for it to be repeated.

Worried about what your employees will think? Will it create an environment of fear? If the corporate culture embraces learning and truth seeking, then you get collective improvement. Another useful by-product of that approach, according to Glen, is skin thickening, if you will, that bodes well for future communication and survival in the competitive environment that lurks outside your company doors. Finally, the act of taking criticism and the expectation that you need to bounce back creates a resilient body of employees who can change course on a dime.

This idea has been adopted by other managers as well, most notably superstar CEO Andrew Grove. Intel uses an aggressive approach with a formal name: constructive confrontation. No holding back, whether you’re the CEO or a new rookie engineer. The approach was designed to motivate people to solve problems through highly assertive exchanges.

Would you—could you—do this as a manager? It’s definitely food for thought. Public criticism, if delivered in the spirit of creating greater good for all, may be a management tool that’s underused.

Glen Tullman shared his thoughts on management and entrepreneurship at the New York Entrepreneurial Bash on Oct. 3. Visit www.entrepbash.com for more information.

**Robert Jordan is a Forbes.com contributor. View the original posting of this article on Forbes.com.

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Women are Wired to be Better Entrepreneurs

Women are Wired to be Better Entrepreneurs

I recently interviewed HTDI founder, Bonnie Baskin, who will also be speaking at the New York Entrepreneurial Bash on Oct. 3. Bonnie gave a sneak peak at some great lessons for women everywhere who are launching or running companies:

-Hire Women, Especially Steel Magnolias
-Be Flexible with Employee Needs
-Design Your Company the Way YOU Want
-Good Service Triumphs
-Pay It Forward

Watch the video now below or read more about Bonnie’s advice in the Huffington Post article Women Are Wired to Be Better Entrepreneurs, Says Bonnie Baskin

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Success Requires a Team

Success Requires a Team

Thanks to Scott Keffer for sending me coach John Wooden’s book Inch and Miles: The Journey to Success. John Wooden, a paragon of basketball and admired well beyond the sports world, did an outstanding job combining a kid’s book with an instruction set for adults. The book is based on John’s pyramid of success and is a great reminder of an exceptional approach toward life.

One block in his pyramid that I think is often key to a successful entrepreneurial venture is the element of team spirit.  John says “The team comes first… the team’s the star.”

The problem with so many solo professionals is that they think they have to do it alone because no one else would be a fit working with them at their high level or they’re just too busy taking care of clients to figure out how to form a team. But if you take a lesson from champions, team is one of your greatest assets.

Al Berning and Mark Tebbe, two entrepreneurs who shared their stories in my book, How They Did It: Billion Dollar Insights from the Heart of America know the importance of a team all too well.

Al’s inspiration for his company Pemstar came when his former employer, IBM, decided to move disk drive operations to Asia in a major restructuring. Al was not in the market to go to Asia so he and 6 other senior managers started looking at ways they could keep the team intact and pursue new opportunities.

The team actually mapped out their individual skillsets and concluded that together they could create a new company that focused on outsourced design and manufacturing services. Al’s decision to combine forces ultimately led to landing their former employer IBM as one of the new company’s first three customers.

Al had the vision to see his greatest asset was the brainpower of his team. He recognized that asset and went on to grow Pemstar to an IPO, then later selling the company to Benchmark for $300 million.

Another one of Coach Wooden’s steps came into play here as well — the elements of hard work and preparation. “Failing to prepare is preparing to fail,” Wooden says.  Al and his partners prepared for entrepreneurial success by identifying specific areas where their business could provide a competitive advantage, and sticking to just that.

Mark Tebbe, founder of Lante Corporation and Answers.com also credits his success to having a good team. Seeing promise in microcomputers, Mark quit his first job at Arthur Andersen & Co. to pursue this new territory. He was young, and valued experience, so partnered up with a 38-year-old named Andy Langer. The two created the consulting practice Langer, Tebbe and Associates, which eventually became Lante.

Mark said Andy Langer was the perfect partner for his younger self. He would always consider not just what happened but why it had happened. “Don’t underestimate the value of experience,” Tebbe says.

I realize we’re all savvy and would never consider reading a children’s book to get inspiration. Make an exception for Coach Wooden, and after you finish reading it pass it along to a youngster in your life.

(Hear from Al Berning and Mark Tebbe who are featured speakers at the upcoming New York Entrepreneurial Bash at the New York Stock Exchange on Oct. 3. Register at www.entrepbash.com)

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